Resolve the cartridge problem Follow these steps in the order given to resolve the cartridge problem. Hold the cartridge by its sides, with the contacts facing towards the carriage. To make sure that your product and power supply are compatible, HP suggests you use the original power supply shipped with your product. Click Start , and then click My Computer. Trying to clear jammed paper from the front of the product can damage the print mechanism. The Cartridge and Color Start Copy lights are blinking.

Uploader: Gukree
Date Added: 19 January 2016
File Size: 19.71 Mb
Operating Systems: Windows NT/2000/XP/2003/2003/7/8/10 MacOS 10/X
Downloads: 15860
Price: Free* [*Free Regsitration Required]

Solution Wait until the product completes its start-up process before beginning any tasks. Test the All-in-One Repeat the pscc of the print or scan task that caused the original error condition and pattern of blinking lights.

Clean cotton swabs or any soft, lint-free material that will not stick to the ink cartridges coffee filters work well. Make sure the cartridge is compatible with the product. The Start Black Copy light is blinking. Change the settings Select one of the following methods to change the paper size setting to match the print job.

Select from the products you own. Pushing the paper in too far could result paper jams or more pcs one sheet of paper feeding into the product.


HP Photosmart C All-in-One Printer series | HP® Customer Support

If there is no computer message, look at the Start Copy lights – if np Start Copy Black light is blinking, the cartridge on the right is the problem cartridge.

Reinstall the cartridges Follow these steps to reinstall the cartridges. The Power light is on and the Start Copy lights are on In this normal conditionthe following blinking lights pattern displays on the control panel:.

Unable to determine warranty status. Follow these steps in the order given to reset the product. Reinstall the tri-color cartridge. Remove and reinstall the cartridges Improper placement or installation of the cartridges might cause the product to indicate a carriage jam error.

HP Customer Support – Software and Driver Downloads

The Start Copy lights are on or blinking. Plug the All-in-One directly into an electrical outlet. Learn more about HP’s privacy policy. Go to Ink Cartridge and Printhead Limited Warranty to see if the cartridge is covered under warranty. Please push pac cartridge in firmly to make sure it is fully inserted, but be careful not to push too hard and cause other problems.

If the product turns on with the alternate power cord, the original power cord caused the issue. Do not touch the cartridge contacts or nozzles.


HP encountered an error while trying to scan your product. Continue to the step to reinstall the cartridge.

Also, the product does not respond when you press the Scan button. The product must be on to release the cartridges. The Power light blinks for three seconds, and then stays on. The Power light blinks during the alignment process, and stops blinking when the alignment is complete.

If you do not, the Save button is unavailable when you try to save the setting. c310

Installing the HP tri-color cartridge. Test the power on the All-in-One Follow these steps to test the power on the product. Remove any c31000 paper from the tray. Lift the scanner lid, and place any document on the scanner glass. See the documentation that came with the HP product for more information.

Follow these steps to clean the paper feed rollers. Dip a clean foam-rubber swab or lint-free cloth into distilled water, and c31100 squeeze any excess water from it.